Refund Policy

Refund Policy

Effective Date: September 20th, 2024

At Oliver Ventur, we strive to ensure that all customers—both domestic and international—are satisfied with their purchases. This Refund Policy outlines your rights and responsibilities when purchasing from www.oliverventur.com.au (the "Site"). We comply with Australian Consumer Law (ACL) and provide additional clarity for our international customers.

1. Your Rights Under Australian Consumer Law (ACL)

Under the Australian Consumer Law, you are entitled to a replacement, repair, or refund if a product:

  • Has a major fault or defect.
  • Is significantly different from the description or images provided on the Site.
  • Is unfit for the purpose it was sold for or does not perform as it should.
  • Is unsafe or of unacceptable quality.

For non-major defects, we may offer a repair or replacement within a reasonable time. If the issue cannot be resolved, you may choose a refund. These rights apply to Australian customers and cannot be limited by our refund policy.

2. International Consumer Rights

For international customers, consumer protection laws may vary depending on the country of residence. However, regardless of jurisdiction, Oliver Ventur aims to uphold fair practices and provide a positive customer experience. Where local consumer laws apply, they will complement or, in some cases, override this policy.

3. Change of Mind

We do not offer refunds or returns for change of mind on:

  • Digital products (e.g., digital downloads, streaming access).
  • Physical merchandise or CDs.

Please carefully review your order before finalizing the purchase.

4. Physical Products (Merchandise, CDs)

If you receive a defective or damaged product, you are entitled to a refund. To be eligible for a return:

  • The product must be unused, in its original packaging, and in the same condition as when received.
  • A return request must be made within 14 days of receiving the product for Australian customers, or within 30 days for international customers.

To initiate a return, contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. with your order details and proof of purchase. We may request photos or further details to assess the situation. Exchanges are not offered unless explicitly required under Australian Consumer Law.

5. Digital Products (Albums, Downloads, Streaming)

Due to the nature of digital media, we do not offer refunds or returns for digital products once they have been purchased and delivered, as digital goods cannot be "returned" in the traditional sense.

Exceptions: If you encounter technical issues preventing access to your purchased digital media, please contact us for support.

6. Process for Returning Products (Physical Goods)

For Australian Customers

Once your return request is approved, we will provide instructions on where to send the product. You are responsible for return shipping costs unless the product is defective or sent in error.

For International Customers

International returns must follow the instructions provided. We advise using a trackable shipping method, as Oliver Ventur is not responsible for lost or delayed return packages. Shipping costs for international returns are the responsibility of the customer unless the product is faulty or sent in error.

Upon receiving the returned product, we will inspect it and notify you of the approval or rejection of your refund. Approved refunds will be processed and issued to the original payment method within 7-10 business days.

7. Non-Returnable and Non-Refundable Items

The following items are not eligible for returns or refunds:

  • Digital downloads and streaming media, once purchased.
  • Gift cards.
  • Items purchased during sale or clearance events (unless defective).
  • Products that have been altered, used, or are missing parts not due to our error.

8. Shipping Costs

For Australian Customers

If the return is due to a defect or an error on our part, we will cover the return shipping costs. Otherwise, you are responsible for the shipping fees.

For International Customers

You are responsible for any return shipping costs unless the product is faulty or we have sent the wrong item. International shipping fees are non-refundable, even if the product is defective.

9. Faulty Products and Replacements

If the product is faulty:

  • Australian and international customers are entitled to a repair or refund, depending on the severity of the defect.
  • For major defects, you may choose between a refund or repair.
  • For minor defects, we may opt to repair the product.

Please report faulty products within 14 days for Australian customers or 30 days for international customers, from the date of receipt.

10. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe:

  1. Check your bank account again.
  2. Contact your credit card provider or bank, as it may take some time before your refund is officially posted.
  3. If you’ve done all of this and still have not received your refund, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

11. Customs, Duties, and Taxes

International customers are responsible for any customs duties, taxes, or fees imposed by their country. These fees are non-refundable and must be settled before the product can be delivered. Returns due to refusal to pay customs duties will not be accepted, and shipping fees will not be refunded.

12. Contact Information

If you have any questions about our Refund Policy or wish to initiate a return or refund, please contact us at:

Oliver Ventur
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Address: Melbourne, Australia

By purchasing from the Site, you acknowledge that you have read and agreed to this Refund Policy.