Privacy Policy
Effective Date: September 20th, 2024
Oliver Ventur ("we," "our," or "us") is committed to protecting your privacy and ensuring that your personal information is handled responsibly in accordance with Australian privacy laws and international standards where applicable. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit or make a purchase from www.oliverventur.com.au (the "Site").
1. Information We Collect
We may collect personal information about you directly when you interact with us, including but not limited to:
- Personal Details: Name, email address, postal address, phone number.
- Order Information: Purchase history, shipping information, and related details.
- Technical Information: IP address, browser type, operating system, and website usage data, collected through cookies and similar technologies.
We collect this information to process your orders, improve our services, and comply with legal obligations.
2. Payment Information
All payment transactions made on the Site are processed through PayPal, a third-party payment provider. When you make a purchase, you will be redirected to PayPal’s secure payment system to complete your transaction. PayPal processes payments, including credit and debit card transactions, on behalf of Oliver Ventur.
We do not collect, store, or have access to your payment card details on our Site. All payment information is handled by PayPal in accordance with their privacy policy. For more information on how PayPal handles your data, please refer to their Privacy Policy.
3. How We Use Your Information
Your personal information is used for the following purposes:
- Processing Orders: To fulfill your purchases and provide customer support.
- Communication: To send you order confirmations, shipping updates, and respond to inquiries.
- Marketing: To send you promotional offers, updates, and other marketing communications, if you have opted into receiving them. You may opt-out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.
- Legal Compliance: To comply with Australian laws, such as tax regulations and other legal requirements, and international data protection laws where applicable.
We will not use your personal information for purposes other than those outlined in this policy unless required by law or with your explicit consent.
4. Disclosure of Your Information
We may disclose your personal information in the following situations:
- Service Providers: To trusted third-party service providers, such as payment processors, shipping companies, and IT service providers, who assist in operating our business. These providers are obligated to protect your personal information and use it only for the purposes for which it is disclosed.
- Legal Compliance: To comply with Australian legal requirements or international laws, such as responding to legal requests or government authorities.
- Business Transfers: If Oliver Ventur undergoes a business transfer, such as a merger or acquisition, your personal information may be transferred as part of that transaction.
We do not sell or rent your personal information to third parties for marketing purposes.
5. International Data Transfers
Your personal information may be transferred to, and processed in, countries outside of Australia where our service providers are located. In such cases, we will take all reasonable steps to ensure that your data is protected in accordance with applicable Australian privacy laws, including ensuring that international data transfers comply with local laws such as the General Data Protection Regulation (GDPR) in the European Union.
By using the Site, you consent to the transfer of your personal information to these countries, provided that the relevant data protection standards are met.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on the Site. These technologies help us understand how you use the Site, track order progress, and personalize your experience. By using the Site, you consent to the use of cookies as described in this policy.
You may disable cookies through your browser settings, but doing so may affect the functionality of the Site.
7. Security of Your Information
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or loss. These measures include:
- Secure Socket Layer (SSL) technology to encrypt sensitive information.
- Access controls to limit the exposure of personal data to authorized personnel only.
- Regular security audits and assessments.
However, no method of data transmission or storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
8. Your Rights and Choices
Under Australian privacy law and international data protection laws, you have the following rights:
- Access and Correction: You have the right to access and update the personal information we hold about you. If you need to update your information or request a copy of your data, please contact us at [Insert Email Address].
- Opting Out of Marketing Communications: If you no longer wish to receive marketing communications from us, you can opt out by following the unsubscribe instructions in our emails or contacting us directly.
- Request to Delete Data (For EU/UK Customers): In compliance with the GDPR, customers in the European Union and the UK may request that we delete their personal data. We will review such requests in line with legal obligations and the operational needs of our business.
9. Third-Party Links
The Site may contain links to third-party websites. Oliver Ventur is not responsible for the privacy practices or the content of these external sites. We recommend reviewing the privacy policies of any third-party websites you visit.
10. Children's Privacy
Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.
11. Customs, Duties, and Taxes
For international customers, any customs duties, taxes, or fees imposed by your country are your responsibility. These fees are not included in the purchase price or shipping fees charged by Oliver Ventur. Failure to pay customs duties or import taxes may result in delays or the return of your package, and shipping fees are non-refundable.
12. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the date of the last update will be noted at the top of the policy. By continuing to use the Site after any changes are made, you accept the updated Privacy Policy.
13. Contact Information
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
Oliver Ventur
Email:
Address: Melbourne, Australia
By using the Site, you acknowledge that you have read and understood this Privacy Policy.